Refund policy

Returns & Refund Policy

We want you to be happy with your Camberline order. If you need help with a return, exchange, damaged item, incorrect item or refund, please contact us as soon as possible.

Our contact details:

Camberline Clothing print production by Signmasta
Robert Duma trading as Signmasta
555 High Street, Sandyford, Stoke-on-Trent, Staffordshire, ST6 5PB, United Kingdom

Email: sales@camberline.co.uk
Phone / WhatsApp: +44 7594 233864

Returns for standard items

For standard Camberline catalogue items, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

Unworn
Unused
Unwashed
In its original condition
Returned with any original packaging or labels where possible

To start a return, please contact us at sales@camberline.co.uk with your order number and the reason for your return.

Once you have told us that you would like to return your order, please send the item back within 14 days.

Return postage

For unwanted items, incorrect size selection or change-of-mind returns, the customer is responsible for the cost of return postage.

We recommend using a tracked postal service, as we cannot refund items that are not received back.

Faulty, damaged, misprinted or incorrect items

If your item arrives faulty, damaged, misprinted, or different from what you ordered, please contact us as soon as possible.

Please include:

Your order number
A clear description of the issue
Photos showing the fault, damage, print issue or incorrect item

If the problem is confirmed, we will offer a replacement, exchange or refund. In these cases, we will cover the cost of return postage where a return is required.

Refunds

Once we receive your returned item, we will inspect it and let you know whether the refund has been approved.

If approved, your refund will be processed back to your original payment method. Refunds will be issued within 14 days of us receiving the returned item, or within 14 days of you providing proof that the item has been sent back.

Original standard delivery charges will be refunded where required. If you chose a more expensive delivery service, only the cost of standard delivery will be refunded.

Please note that your bank or payment provider may take additional time to process the refund.

Exchanges

If you need a different size or garment colour, please contact us. Exchanges are subject to stock and availability.

The returned item must be unworn, unused, unwashed and in its original condition.

Personalised or custom-made items

Personalised, custom-made or customer-supplied artwork orders cannot usually be returned unless they are faulty, damaged, misprinted or incorrect.

This includes items made with names, numbers, custom text, customer logos, custom artwork or designs made specifically to your instructions.

Items we cannot accept back

We cannot accept returns for items that are:

Worn
Washed
Used
Damaged after delivery
Returned in an unsellable condition
Personalised or custom-made, unless faulty or incorrect

Your statutory rights

This policy does not affect your statutory rights.